FAQ
Everything people actually ask us. Missing an answer? A real person replies.
Yes. Name, phone, email: that's enough. You immediately receive your confirmation and personal tracking link. A MILES account exists, but stays optional.
Yes. Choose 'Round trip' at the first step: you set the return date and time, and we schedule both rides. The return gets an adjusted fare.
Yes, that's the 'By the hour' mode. You choose the pickup location, date, time and duration (2 h minimum). The chauffeur and vehicle stay at your disposal.
Yes. Simply enter the passenger's name and phone at the Details step. They receive their information and tracking link — without needing an account.
Every booking generates a personal, secure tracking link. Chauffeur position, ride status and estimated arrival update in real time. Share it with anyone.
As soon as your chauffeur is confirmed — first name, photo, vehicle, color and plate. For an immediate booking, allow a few minutes. For a scheduled one, at the latest 1 h before pickup.
Enter your flight number when booking: we track the flight and adjust the pickup to the actual landing. Airport waiting is included.
Yes, free of charge up to 1 h before departure for a simple ride, and up to 24 h for hourly or long-distance. From your tracking link or by contacting support.
The price is set and shown before confirmation. You pay securely by bank card at booking time. The receipt is available right after the ride.
A dedicated space for your organization: book for a colleague, client or guest in seconds, track all rides in parallel, and receive one consolidated invoice at month end.
All of the month's rides are grouped on a single invoice, with cost centers and internal references if you wish. PDF and accounting export in one click.
A specific question?